Whilst businesses and individuals may attempt to avoid a loss, claims do occur and should be dealt with fairly and swiftly to ensure that any disruption to our policyholders’ businesses and lives is kept to a minimum.

Our claims philosophy

We want to be recognised as “the most customer focused, nimble and value adding claims team in the market.” We give our brokers and insureds the sort of service they want, combining intelligence, enthusiasm and imagination with an efficient and effective process. 

  • More than an emergency response

We believe our claims service is so good that it’s an active reason for our brokers and their clients to insure with Markel rather than someone else.  We work hard to make sure our claims service is of the highest quality.

  • We are here to pay claims

And we do so in a way that is fast, efficient and creative.  We’re always looking for better and faster ways to deal with claims. We’ll decide quickly and let you know quickly and clearly.  Even if, which isn’t often, the answer is no.  And then we’ll explain why and give you an opportunity to tell us if you disagree.

  • A creative approach

We look for better ways to resolve any disputes you may be involved in. We’ll do our best to help you reach a good outcome for you/your business and your clients.

Our team

Each of our divisions and branches has a senior claims contact supported by a dedicated team of experts. By using talented and experienced in-house specialists, we are able to manage claims fairly and efficiently and with the minimum of fuss. Depending on the nature of the claim, we may involve additional professional third parties that can help ensure the effective resolution of complex or unusual claims. We may appoint external loss adjusters to help turnaround low value claims more efficiently for the benefit of our policyholders. 


If you would like to talk to a member of our team about a claim or potential claim or you would like some guidance on the claims process, please use the contact details below.


Johana Torres
Operations and Claims Manager, +57(1) 650 2888 


Anna Milazzo
Claims Manager, +55(21) 3559-5900